Returns continue to be one of the biggest "profit swallowers" in e-commerce. We have taken a closer look at why returns processes will play an important role in the business strategy of e-commerce companies in 2023 and what new paths suppliers could take.
Today, we celebrate a milestone for bol and BuyBay as we mark our 5-year anniversary of successful partnership! We are thrilled to announce that our collaboration has been renewed for another term, and we are excited to continue our efforts in giving returned products a second life.
Amsterdam/Cologne, November 29, 2022 - With Black Friday, the peak season in e-commerce has begun, and the thought of the upcoming Christmas season‘s returns worries many responsible parties. With annual costs in the triple-digit millions, the issue of returns management remains a problem child for online retailers. So, what can retailers and manufacturers do to streamline processes around handling returns and save resources?
Black Friday and Cyber Week mark the start of the peak season for online retail. After the declining figures in e-commerce, this is actually a ray of hope. However, experts and studies see several problem areas for the 2022 holiday season - first and foremost, consumers' shrinking purchasing power and delivery difficulties.
BuyBay is committed to a zero-waste economy. That is what thrives us to help organizations in managing their returns and overstock. This is what we have been doing since day 1. To amplify our passion for sustainability, BuyBay has joined the Dutch branch of the United Nations SDG community that works on these sustainability goals on a national level.
Returns management specialist BuyBay announces its partnership with online electrical retailer AO! BuyBay supports AO with evaluating and processing returned products from selected brands and product segments. Read the full press release here.
Electronics retailer BCC outsources their return management to specialist BuyBay. BuyBay processes returned items that are not entirely new anymore and gives these products a second life. BuyBay's approach fits perfectly with the goal of BCC to reduce waste.
As our first employee in Germany, Alexander has been part of the BuyBay family for over a year now – the perfect moment to reflect on what has been going on in the last 12 months! Get to know Alex and read about his main highlights during one year working at BuyBay.
Kristel runs our customer service team with great devotion. Now from home. Within a day she managed to successfully shift her 7 team members and their operation to working remotely.