Kristel Kos runs the customer service team at BuyBay with great devotion. Now from home. Within a day she managed to successfully shift her 7 team members and their operation to working remotely.
A smile in return
We are BuyBay
a tech company that helps e-tailers, manufacturers and distributors to sell their returned products to new owners. We do this with smart software that we developed ourselves. This software creates an optimal match with buyers and ensures smooth redistribution with the best possible yield for all partners.
So we are giving returned products a second life, making all of the involved parties as happy as possible and making the world a little more sustainable in the process.
A smile in return
We give returned products a second life: often the product has only been momentarily removed from the package, has light traces of use or is not entirely new anymore for another reason. We always indicate why the product has been put on the market again, so that consumers know exactly what they’re buying. They don’t want any nasty surprises. Nor do we.
If a product doesn’t meet expectations after all, then we’ll provide a suitable solution.
Always with ‘A smile in return.’
How we do it
You can count on 100% transparency. Why a product was returned, its origin, its original value, its new value, the sales, and so forth. We provide you with all of the insights you need to optimally manage the returns 24/7. In short: you are in charge.
Use our BuyBay dashboard to see all sales opportunities for each return item in the immense European sales network. You determine the sales plan, you are in charge. The result: maximum support, recovery and yield, and minimum waste.
We handle (if desired) the entire logistical process: from collection to grading, from storage to distribution, from sales to customer support. A smoothly run service, which we are happy to take off your hands. As extensive as you wish.
‘BuyBay provides a unique solution for the sale of surplus stock and returns. Indeed, these items generate much higher earnings than was the case with classic buyers.’
‘With BuyBay as a partner, Acer created an opportunity, in the context of sustainability, to reuse its products, which is helping to reduce the impact on the environment.’
CNN wanted to know more about the unique way in which BuyBay gives a second life to a returned product. For the series Thought Leadership, CNN made this short impression about BuyBay and the idea behind the company.
BuyBay has opened a new warehouse in Wijchen to process the increasing flow of return products and facilitate the growth of the company. The warehouse takes up more than 10,000 m2 and is fully equipped to receive, grade and resell return products to major web shops, brands and distributors.