Conrad, one of the largest German B2B sourcing platforms, optimizes returns management with BuyBay
"We invest a lot of time and care into creating detailed and informative product descriptions to limit the number of returns from the very beginning," explains Mathias Lindner, Senior Director of Supply Chain at Conrad. Nevertheless, returns cannot be completely avoided, and a simple return process is very important for customers when it comes to choosing their suppliers. That is also part of the reason why we launched our Conrad Returns Portal in 2021. At the same time, it is also where we place great importance on transparent, secure, and sustainable processes which align with our business strategy."