Returns & Overstock
Knowledge Hub

Step by step: The journey of a returned item

Many companies experience returns management as a necessary evil. Often, there is limited transparency on all the steps and cost factors involved in the process. Getting a clear picture of all the steps is essential to streamline your processes and turn returns management into a profitable business. This blog explains what steps an efficient returns management process should include and demonstrates the complexity of the process through the journey of 3 example products.

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