BuyBay geeft online-retouren een tweede leven
Onze CEO Arie Kuiper legt in dit interview met ABN AMRO uit hoe wij met ruim 250 BuyBay’ers bijdragen aan een economie zonder afval.
The COVID-19 pandemic has completely changed how we are working in our warehouse. We tried many things to adapt to the new situation, some of which failed, some of which worked. In this post, we want to share everything we did and the things that seem to work for us.
As a bit of context: we have a site in Wijchen with around 140 employees. We do a number of activities here: grading of returned items, preparing these for the next buyer, as well as fulfillment for our eCommerce customers. We provide next-day delivery, so any disruption in our ability to fulfill orders has an immediate impact on our revenue as well as our reputation. We also grew quite significantly during the last year, which meant we had to scale up our operations and train many new colleagues.
The points written below are the result of trial-and-error and exchanging a lot of tips & tricks with other companies. It comes with a big fat disclaimer: we haven’t figured everything out yet and what works for us, might not work for everyone else. Nevertheless, we hope you take the best things from our learnings and hope you will share your insights with us as well so we can continue to improve as well.
The things we did can be grouped in (1) Safety practices and (2) Morale boosters.
First, the obvious things:
We ask a lot from our employees with all these measures. At the same time, some of them feel vulnerable, as they do not have the luxury of working from home. Therefore, it is extra important to keep up the team spirit, so we’ve also done a number of things to boost morale.
We review these measures every week, but so far they seem to be working well for us. We have had 3 cases of positive tests so far, all of which originated outside of our warehouse. None of these people have infected co-workers.
Data wipen is wezenlijk iets anders dan simpelweg data verwijderen. In deze blog leggen wij uit wat er met data wipen wordt bedoeld, en hoe wij data wiping aanpakken in ons warehouse.
Het bluepaper Returns on Returns gaat dieper in op de rol van retouren in e-commerce. Hoe haal je als webshop zo veel mogelijk waarde uit een retour? Lees 't hier.