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Customer service
for returns

Full-service

Services- Full-Service Package

You'd rather focus on selling your products than dealing with returns? We get it. With our full-service offer, we’ll completely unburden you. Whether it’s a trampoline or a laptop: you send us your pallets of returns and we’ll get started to make money for you.

  1. No more return headaches

    You will no longer have to deal with forgotten piles in the warehouse or with bulk buyers bidding by the kilo. We’ll take care of it instead.

  2. More money for your returns

    The payout on your returns is typically 2 to 4 times higher than the bulk buyer alternative, adding directly to your bottom line.

  3. Waste reduction

    An estimated ~30-40% of the returns we sell would have ended up as trash. Our zero-waste solution will allow you to significantly reduce the environmental impact of your returns.

How it works

  1. 1

    Receive & sort

    We register products upon reception in our warehouse. Our software automatically decides what handling activities will get you the best value and start sorting. Of course, you can monitor what happens to your products in our online partner dashboard.

  2. 2

    Expert grading

    Our experts will determine the state of your products and grade them (scale A to D). Our software automatically determines which of our 100+ testing procedures need to be performed to guarantee a working product. Products containing Personally Identifiable Information (PII under GDPR) will be handled by our data wiping experts.

  3. 3

    Repair

    A defective product? No problem! We collaborate with our own network of repair centers to make sure we can facilitate repair services as well. We will ship the items, monitor the repair, make guarantee claims and get the money back to you.

  4. 4

    Pricing

    How do you know you get the best price for your return inventory? Our software monitors market prices for 100s of thousands of products. Along with our grading information, product search volumes, and several other data sources, our software updates our prices multiple times a day. This is how we make sure we can sell every item within 90 days for the best price.

  5. 5

    Channel selection

    Our software predicts which sales channel will get you the highest sales price and lists it there for sale. We do this for every single product. The best sales channel could be an online marketplace (such as bol.com or Amazon) or our own B2B auction platform Beluga.

  6. 6

    Fulfillment, pre- & after-sales

    Once an item has been sold, it needs to be packaged, sent, and delivered to the customer. We take care of all of this, as well as aftersales. And pre-sales, as customers often have questions about a second chance product before they buy it. We help clarify what damage a product may have and, if necessary, send additional pictures to reassure the customer of the purchase.

Maximize your profits in no-time

Enjoy the benefits of smart return and overstock management. In a way that best meets your needs and without obligations.

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